Effective communication is key to resolving conflict. This guided journal helps create a plan to effectively convey your needs to someone else. > Examples: Making a request, saying no, or getting your opinion heard. # What are the facts of the situation? Be objective. Do not include opinions or interpretations. The facts are... I was... They were... # How do you feel about this situation? Focus on your own experience by using "I" statements. I feel... I am... I have... # What do you need from the other person? Be as clear, concise, and assertive as possible. I want... I believe that... I would like... Will you... I cannot... # Positive reinforcement helps. What is the reward or benefit for the other person for responding well to you? I will... My hope is that... # What is the goal of your interaction? What topics might be brought up that distract from the goal? My primary goal is... I will be mindful if the topic changes into... I will maintain my position that... # You may need to negotiate. What are the limits of what you are willing to accept? Are there alternative solutions? An alternative solution is... I can reduce my request to... I can offer to... I can ask for other solutions...